Emergency plumbing call-out
Burst pipes, blocked toilets, no-water mornings. We are on the road within an hour with diagnostic kit, replacement valves and PEX/copper stock.
See coverage details
Plumbing · Roofing · Waterproofing
Quiet pipes, dry ceilings — fixed properly the first time.
Tracenex is a SPAN-licensed Malaysian contractor handling everything from emergency leaks at 2 a.m. to full bathroom refits and tropical-grade roof waterproofing. We arrive when we say we will, with parts on the van and a written quote before any tool comes out.
90 minEmergency response
1,800+Klang Valley jobs delivered
5 yrsWaterproofing warranty
SPAN-licensed
Reg. 202401048921 (1654329-K)
What we do
Five practical services for Klang Valley homes
Specialist crews handle each trade end to end — no subcontractor shuffle, no chasing different vendors for warranty claims.
Drain & sewer unblocking
High-pressure jetting, mechanical augers and CCTV inspection for stubborn drain lines, grease traps and main sewers.
How we clear blockagesRoof leak repair & waterproofing
Polyurethane membranes, polymer coatings and torch-on systems sized for the Malaysian monsoon — with five-year guarantees.
Membranes & PU systemsWater heater & piping installation
Storage and instant heaters from Joven, Rheem, Ariston and 707. Copper, PEX-AL-PEX or stainless lines, certified by SPAN-registered plumbers.
Heater fit-out scopeBathroom refits & sanitary fittings
From swapping a leaking flush valve to a full master-bath transformation, including waterproofing under tiles and tap-set sourcing.
Combined bathroom scopeCommercial plumbing maintenance
Scheduled inspections, grease-trap servicing and condition reports for cafes, dental clinics, boutique hotels and light-industrial sites.
Service contracts
Why Tracenex
Boring promises kept — that’s the brand.
We were started by a SPAN-licensed plumber who was tired of clients being kept in the dark on price. Today Tracenex runs three slate-blue vans and a workshop in Selayang Baru. Crews stock common parts so most jobs finish on the first visit.
- Written quote before any disassembly — nothing “found later”.
- Photos before, during and after for every billable line item.
- One-year workmanship guarantee on plumbing, five years on waterproofing.
- Direct WhatsApp line to the assigned tradesperson while you wait.
How a callout actually runs
A four-step process — nothing’s a surprise
Triage on the phone
Tell us the symptom and send a photo on WhatsApp. We confirm a slot, dispatch fee and parts you might want on the van.
On-site walk-through
We diagnose, photograph the issue and explain it in plain language — no jargon, no guesswork.
Written quote
You see itemised pricing for labour, parts and any waterproofing or tiling reinstatement — before any cutting.
Fix & hand over
We fix, clean up, demonstrate the repair and email you a job report with warranty terms attached.
Proof, not promises
What homeowners and offices say
“A pipe burst in our ceiling void at 11 pm on a Saturday. Tracenex was at our gate in Damansara Heights before midnight, fixed the joint and even mopped the bedroom carpet. The follow-up insurance paperwork made my claim straightforward.”
“Our 18-year-old shop roof leaked into our espresso bar every monsoon. Tracenex specced a PU coating system, finished the work in two nights so we did not lose trading hours, and the warranty paperwork was issued the same week.”
“We use Tracenex for monthly maintenance across nine dental surgeries. Their condition reports and standby callout SLA are easily the best service contract we have run in twelve years of operation.”
Where we work
Same-day cover across the Klang Valley
Direct dispatch from our Selayang Baru base. Postcodes outside the list are quoted by next morning.
- Kuala Lumpur
- Petaling Jaya
- Subang Jaya
- Shah Alam
- Damansara
- Kepong
- Selayang
- Setapak
- Cheras
- Sentul
- Ampang
- Putrajaya
- Cyberjaya
- Klang
- Kajang
- Sungai Buloh
Frequently asked
Questions homeowners ask before they call
Site visits within Klang Valley are free for jobs we expect to quote in writing the same day. Diagnostic visits that need camera surveys or specialist equipment carry a published call-out fee that we credit back if you accept our proposal.
Yes. Tracenex assigns every domestic plumbing job to a plumber registered under Suruhanjaya Perkhidmatan Air Negara (SPAN). For roofing and waterproofing work we deploy DOSH-trained crews working under a registered roofing contractor licence.
Our standard response across Klang Valley is under 90 minutes, 24 hours a day. Outside of Klang Valley we coordinate with our verified partner network and reach most postcodes within four hours.
We issue a one-year workmanship guarantee on all plumbing fit-outs and a five-year membrane warranty on polyurethane and polymer waterproofing systems, in addition to the manufacturer’s product warranties on heaters and sanitary ware.
Yes. We maintain scheduled service contracts for cafes, dental clinics, boutique hotels and light-industrial sites with monthly inspections, written condition reports and an SLA-backed emergency line.
We dispatch directly across Kuala Lumpur, Selangor and Putrajaya. For Penang, Johor and Sabah we coordinate through our verified contractor partners; service standards and warranty terms are identical.
Got a leak, a stained ceiling or a renovation brief?
Send a WhatsApp photo and a postcode. We will reply with a slot, a fee bracket and a list of likely parts on the van — usually within ten minutes during working hours.