Burst pipe at 2 a.m.? We are already in the van.
Tracenex runs a round-the-clock emergency line for plumbing failures across the Klang Valley. We aim to ring you back within five minutes and be on your driveway within ninety.
What counts as a plumbing emergency?
Anything where the water is actively flowing where it should not, or has stopped flowing where you need it, in the next twelve hours. In practice we are usually called for:
- Burst supply pipes — in ceiling voids, walls, garden mains and outside taps.
- Heavily blocked WCs or basins that are overflowing or back-flooding.
- Hot water failure for households with vulnerable people (infants, elderly residents, post-operative care).
- Visible ceiling drips from above when an upstairs unit cannot be reached.
- Sudden total water loss across an entire property when the mains and meter look fine.
What our crew brings on an emergency van
Each on-call van leaves Selayang Baru stocked with the parts that resolve about ninety per cent of residential incidents on the first visit. That includes:
- Pre-cut copper, PEX and PEX-AL-PEX in 15 mm, 20 mm and 25 mm sizes.
- Brass fittings (couplers, elbows, tees, valves) and a torch with lead-free solder.
- WC flush mechanisms for Toto, Roca, Cotto, Johnson Suisse and Kohler.
- A drain auger, 80-bar jet hose and pipe-locator for hidden leaks.
- Mat/cover sheets so we keep your floor clean while we work.
How a 2 a.m. call typically runs
You call or WhatsApp our 24/7 line, send a short photo of the issue and your postcode. Within five minutes the on-call coordinator confirms an ETA, the call-out fee bracket and any parts we will load. The plumber arrives, diagnoses for ten to fifteen minutes, hands you a written quote and only proceeds when you sign or reply “go ahead” on WhatsApp. At the end of the job you receive an email with photos, the parts used and your twelve-month warranty.
What we do not handle on the night
We will not start full bathroom retiles, complete pipework rerouting or anything that requires a separate building approval at 3 a.m. — we stabilise the leak, isolate the affected branch and schedule the proper job for daylight hours. That is usually safer for you and cheaper because we are not paying for night-shift labour to do reinstatement work.
